Refund policy

1. Return and Refund Policy Effective date: 20206-09-19 We want you to be happy with your Brisky Brush purchase. Please read this policy carefully before requesting a return or refund. Return window You may request a return or refund within 30 days of the delivery date shown in your tracking information. Requests made after 30 days will not be accepted. Condition of returned items To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. We reserve the right to refuse a return or reduce the refund amount if the item shows signs of use, damage not caused by us, or missing parts/accessories. Defective or damaged items If your Brisky Brush arrives defective, damaged, or incorrect, contact us within 7 days of delivery at customersupport300@gmail.com with your order number and clear photos or a short video showing the issue. This helps us process your claim quickly and is required before a replacement or refund can be issued. Once verified, we will offer a free replacement or a full refund, including original shipping costs. Change-of-mind returns If you simply changed your mind, you're welcome to return the item within the 30-day window, but the customer is responsible for return shipping costs, and original shipping fees (if any were charged) are non-refundable. How to start a return Email customersupport300@gmail.com with your order number and reason for return. We'll provide return instructions and an address once your request is approved. Do not send items back without contacting us first — unauthorized returns may not be refunded. Refund processing Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund. Non-returnable situations We cannot accept returns for items damaged through misuse, normal wear and tear, or unauthorized modification, or for orders where the return request falls outside the 30-day window. Order cancellations Since orders are processed and shipped by our fulfillment partner shortly after purchase, we can only cancel or modify an order within 12 hours of it being placed. Contact us immediately at customersupport300@gmail.com if you need to change or cancel an order.